1. Purpose of this Policy
This Policy explains Vectologix’s practices regarding personal information collected through its website, particularly when someone contacts the company.
It applies to website visitors and people who submit a request through the contact form or use the contact details published on the site.
2. Personal Information Collected
When you complete the contact form, Vectologix may collect the information you choose to provide:
- your full name;
- your email address;
- your company name;
- your phone number, if provided;
- the contents of your message;
- your consent to use this information to respond to your request.
Technical information
Certain technical data may also be processed automatically when the site is used, including IP address, browser type, request date and time, and security or server logs. The exact data depends on systems required to operate and secure the site.
The site currently has no user accounts, client portal, subscriptions, or online sales functionality.
3. Collection Methods
Information is primarily collected when you complete the contact form or communicate directly with Vectologix by email or phone.
Technical information may be generated automatically by the browser, server, or security mechanisms required to operate the site.
4. Purposes of Collection
Vectologix may use collected information to:
- receive, review, and respond to your request;
- communicate with you about services that interest you;
- operate, maintain, and secure the site;
- prevent abuse, automated submissions, and security incidents;
- meet applicable legal obligations and defend its rights where necessary.
Vectologix does not use information submitted through the form for purposes unrelated to your request without obtaining appropriate consent where required.
5. Consent
By submitting the contact form and checking the designated box, you consent to Vectologix using the information provided to process and respond to your request.
Where permitted or required by law, some processing may rely on another applicable basis. You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. Withdrawal may prevent Vectologix from continuing to process a request.
6. Disclosure to Service Providers
Vectologix may engage technical providers that process information only as needed to host and operate the site, transmit form messages, provide security, or perform technical maintenance.
The form is configured to send messages to Vectologix’s email service using an SMTP service. These providers may access information required to deliver their services and are subject to their own obligations and commitments.
Vectologix may also disclose information where required or authorized by law. The company does not sell personal information collected through this site.
7. Hosting and Processing of Information
Information may be processed using technical infrastructure and email services operated by providers. Depending on the location of those providers or their systems, information may be processed outside Quebec or Canada.
In such cases, information may be subject to the laws of the jurisdiction where it is processed. Vectologix considers the nature of the information and services when assessing provider arrangements.
8. Retention and Destruction
Vectologix retains personal information for the period reasonably necessary to fulfil the purposes described in this Policy, manage communications, and meet applicable legal requirements.
The period may vary with the request, resulting exchanges, and company obligations. When no longer required, information is securely destroyed or anonymized, as appropriate and permitted by law.
9. Security Measures
Vectologix applies reasonable administrative, technical, and physical measures based on the nature and sensitivity of information to reduce risks of unauthorized access, use, disclosure, modification, or destruction.
No electronic transmission or storage method can eliminate every risk. Please do not send sensitive information unnecessary to processing your request.
11. Rights of Access, Correction, and Withdrawal of Consent
Subject to conditions and exceptions under applicable laws, you may request:
- access to personal information held about you;
- correction of inaccurate, incomplete, or ambiguous information;
- withdrawal of consent to certain uses or disclosures;
- information about the processing of your personal information.
To protect confidentiality, Vectologix may need to verify your identity before responding. Requests will be handled within applicable time limits, and reasons will be provided when access or correction cannot be granted.
12. Questions, Complaints, and Requests
Questions, complaints, or requests about this Policy or the handling of personal information may be directed to the person designated below.
Please describe your request sufficiently and provide the contact details needed for a response. Do not include additional personal information that is unnecessary.
13. Person Responsible for the Protection of Personal Information
The person responsible for the protection of personal information is the Chief Technology Officer of Vectologix Enterprises Inc. Personal information requests may be sent to the Chief Technology Officer.
14. Changes to this Policy
Vectologix may change this Policy to reflect developments in its practices, services, or applicable requirements. The current version will be published at this permanent address, with the update date shown at the beginning.
We encourage you to review this page periodically.